Using Slack to mimic Basecamp's Heartbeats feature
I have followed David, Jason and the other nice people at Basecamp for nearly a decade now. They seem to have found a way that works for working remotely, which is not always easy. A while back they shared how they are working with Heartbeats, a small tool they built to keep everyone in the loop.
We are not using Basecamp, but I liked the idea of asking people to share what they have done today. It is a practice that we have used internally at Standout for a long time, but it never worked well with people working remotely.
I did not realize how bad it was for our remote workers until I started going on business trips more often and had to leave the office for days. I was not in the loop anymore. It did not take long until I felt like I wasn’t a part of the team anymore.
So I needed a way to encourage the team to share what they did and learned for the day, just like they do at Basecamp, but without using Basecamp. What I did was using a feature in a tool that we already used.
Reminders in Slack
I set up two recurring reminders in our Slack #general channel.
- One reminder every weekday (monday to friday) that asks “What did you do or learn today?”
- One reminder every monday that asks “What are you going to do this week?”
Slack has a help article explaining how to use reminders, but I’m going to make it easy for you and show how I set up the two reminders above.
Step by step
- Open up Slack and place the cursor in the box where you normally write messages.
/remind #general every weekday at 4pm to What did you do or learn today?
- Hit enter
/remind #general every monday at 8am to What are you going to do this week?
- Hit enter
Feel free to change the Slack channel name (#general) to what you’re using in your own team.
If you ever want to remove a reminder, just write
/remind list in the message box and you will get a list of current reminders, with the option to remove them.
Results so far
I have only had this running for a couple of days, and the results so for are better than expected. Most reply almost directly when the reminder pops up, and some people are asking follow-up questions if they want to know more about a certain project or tool that another team member shared.
Since we’re already using Slack it was nice to not introduce a second tool just for this small feature. I think it is a big win. Of course, the Basecamp solution looks nice and can present the status in a way that Slack can not do - but simplicity wins over beauty.